Xfinity outage credit login. Xfinity outage credit.
Xfinity outage credit login . Hi there and welcome to Comcast user_c9pv2b @rolltwins - Thank you for posting your concerns with these automated emails, and thanks for taking the time to provide an update for the community's sake! I'm very glad to hear that you received a swift resolution through the Xfinity Assistant (we love providing self-service features to make things as easy as possible for you). Once the service interruption is cleared we would have you go to the support center and login with your Xfinity ID. I was unable to contact Xfinity/ @user_0fjov4 I'm sorry to hear you were unable to access your services remotely. Incredible, Xfinity internet outage was 24+ hours due to some network issue they had and yet, they say "Your account isn't eligible for a credit at this time" -We couldn’t find any eligible outages during the time frame you provided. Thursday, May 4th, 2023 1:30 PM. After 12 days service has been restored from the storms in Portland. I hope this helps clear up your concerns on credit for service interruptions, and how you can easily request a credit when your service is interrupted. user_759ac3. net email. To receive the credit, you must login with your XFINITY ID. 00 credit against monthly bill for outages over on hour but less than two and $50. My equipment was just recently upgraded too. com is down for us too there is nothing you can do except waiting. Not have received an outage credit exceeding $100 in the last 60 days. Xfinity WiFi has been in a prolonged outage in Houston TX area code 77007 for 5 days straight. And would not let me request power outage credit. It also took me over a week to get a technician out to my home to determine that my internet outage was caused by faulty equipment outside my home. Hello, we had our power restored on Sunday and have not yet had internet service restored. Communication was non existent, just the stupid text messages that gave you no information. I was on the chat for 2 hours on Tuesday, was told I was getting a $40 credit and only got $20. credits - Xfinity Cookie Settings Out 1/13/24 approx 11am-1/18/24 approx 500pm. com on your computer, tablet, or smartphone. Friday, August 2nd, 2024 3:14 AM. • Type "Xfinity Support" in Click "Sign In" if necessary. I had another xfinity service (internet & TV) outage again today (12/21/2020) caused from some maintenance being performed by comcast technicians. Monday, July 15th, 2024 3:25 PM. (edited) This is where you would get the most up to date information including ETAs. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress Greetings, @user_eub0ew!I hope your week has been treating you well. We had an outage across the entire Jackson County, MO, most of Johnson County, KS, and parts of Clay County, MO for an entire day and they’re trying to say it’s only worth less than $3 in credit. 1 Message. To receive a credit for your two-day These Cookies enable us to provide certain features, such as determining if you are a first-time visitor, capping message frequency, remembering choices you have made (e. As others have posted, Every time I try to log into my main comcast email account to access those or secondary accounts, I get referred to a support page that says: "Access your Xfinity Email account. How sneaky of Xfinity to not give credit proactively and to not inform customers regarding this option to receive credits for outages and to sneak the "Outage Credit" button somewhere in the vast unnecessary information on their website. I can also help with getting the credit applied for time without service, and since I will need to gather some information to locate your Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services. You can keep your $20 credit. Without Xfinity in our I’m writing to ask for a two-day credit. unbelievable. The "Xfinity Support" graphic replaces the "To:" line; Type your message in the text area near the bottom of the window Sign in. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Hello Cooler110033 we're still here to assist, and can review the account for any interruptions and provide the appropriate amount of credit. The quickest way to access your Xfinity Email is by visiting connect. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this unusual login activity. Hello! I experienced a significant outage last night starting at 8:50 and I am not sure when it came back on but it was out for hours. My work hours are from 7am to 3:30pm, so from 11am to 3:30 Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services. The site won’t let you submit for service di @user_v92lz4 We know having your services offline is both frustrating and inconvenient to deal with, so I am so glad to hear your services are back online! We greatly appreciate your patience with us while we navigated repairs, and I am hoping it stays that way for you to enjoy! We will always ensure to work with you on a credit if you report to us that your Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. These disruptions occur far too often, and I believe that a $10 credit does not fairly compensate for the impact on our daily lives. user_c9pv2b. Get Submit a Request | Xfinity by Comcast Cookie Settings I’m writing to ask for a six-day credit. To reach someone not on a computer you may call in directly at 800-XFINITY support is available 24/7. Hi I had internet outage pretty much the whole of work hours yesterday, and the Xfinity provided router stopped working for more than a day last month and needed replacement by an Xfinity technician. 5 Messages. I would like to request a credit on my next bill due to no internet service from July 8-14. As members of the Digital Care Team here at Xfinity, we can help with a wide array of concerns including troubleshooting, billing, plan changes, and more. Of course, I'm sorry to hear about the This happens to me a lot. Hello @user_34e194, thank you for reaching out to Xfinity on our Forums!We appreciate you creating a public post regarding a credit for a service interruption. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. 1 year ago. I was unable to call Xfinity to report the outage due to no phone service. Once fully resolved, there is a way to request a credit online, and we will check to see if you are eligible! • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window Sign in. Today internet or cable no service at all. st/3bOgFmh and click the link, Tell us more about your experience in the Outage Tips section at the bottom of the page. I can look at the account and get an exact number if you like. Regarding process credits, these can and will be applied from the first date of the interruption until service restoral. 5/21 from 12:14 to 12:51, and 5/30 from 2:17 to 2:47 - the entire xfinity infrastructure at our place was out: tv, internet. If needed, send me your full name and service address, so I can assist you. Helpful links Hello @658, thanks for reaching out for help with your account and credits. Troubleshooting is still worth a shot Learn about receiving a refund from Xfinity. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together — We've opened up a feature that will allow you to request credits for your downtime when experiencing these types of service interruptions. Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. those changes would cripple small company's. Wednesday, August 7th, 2024 3:31 AM. Power outage credit. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which Tony Cant log in to Xfinity Mobile on pc or mobile to make payment. Our Xfinity app has a ton of great resources to monitor any active or known service interruptions, plus some troubleshooting steps if you have time to go through those. outage credit. Didn’t find what you were looking for? Find outage information for Xfinity Internet, TV, & phone services in your area. Have been a customer for years for cable internet and home security . Skip to main content. It came back Accordingly, I believe a financial penalty makes sense such as $25. Customer Service. Hello, I had 3 complete outages so far this month and when I try to apply for credit, it says I exceeded the credit limit. Credit for outage. Whenever your services are impacted by an interruption, we have this really handy link here where you can request a credit online. Friday, February 9th, 2024 6:54 PM. We'll, I'm experiencing one now. If login. Certain types of outages, such as power outages at the customer’s home and outages caused by inclement weather, don’t qualify for this credit. I was part of the outage from the hurricane. Outage credit. I had complete outage of internet, cable & phone beginning 11/20/24 thru 11/25/24 (total of six days and nights). Click the "Direct Messaging" icon at the top of the page (looks like a text bubble) Click the "New message" (pencil and paper) icon. credit for power outage. Closed. EG +64 more. Missed football playoffs. On Friday (7/12) I was given the ETA of Monday (7/15) at 10:15p We are offering a simplified one-time outage credit experience for qualified customers who report their service outage through the Xfinity Status Center in My Account. why can’t xfinity can’t be same day service. Sunday, February 4th, 2024 11:43 PM. To qualify for the credit, customers must: 1. But, if your account is eligible you can request a The best way to report an Xfinity outage is to call the company’s customer service line at 1-800-Xfinity. I tried using the outage credit tool and it says there were no outages during that time period, but I have text messages from Xfinity clearly stating that there was an outage. The online tool says I cannot Sign in to the Service Status Center in the event of a suspected outage. 00 credit for outage over 2 hours (outages for any reason including maintenance with utility power outages or weather related events excluded). user_fdwc07. Note: The minimum credit amount applied to . No service of any sort! Sign in. I was not aware of this Outage Credit feature until I stubled upon it accidentally. Donna (@Donnarie2) reported 4 minutes ago @Xfinity I hate paying for The customer service Xfinity worthless no any kind of service, not through the chat room not through the call. Quickly and easily sign in to your comcast. Can we get credit when we’ve been without Hello krissyk34, thanks for sharing the link. Here is my list of outages (I have pictures of my TV and screenshots of the app), yet, when I try to get a credit, the app says there were no outages found on the days I am requesting. I requested a credit online for hurricane Milton and when I put the dates in, it says there was no outage for those dates. Scroll down to the Tips in case of an outage section. Visitor • 1 Message. Offers. Outage. Would like credit for this service outage. Expected outage time frame per xfinity service status checker was supposed to be from approx 12/21/20 5:35am CST and finish by 12/21/20 @ 1:05pm CST. I have experienced outage a lot of times within a month, sometimes last six to eight hours sometimes even longer. have been without service july8-14 only given $25 credit this morning (monthly bill is $354!) Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. Just to confirm, have you already requested a credit for this interruption earlier today? If you received a credit earlier today, the full day would have already been credited. 2. Also had an outage on February 3rd for about 24 hours. I would like to talk to a real person for change. You'll also receive a text if the technicians update the expected resolution time. The "Xfinity Support" graphic replaces the "To:" line; Type your message in the text area near the bottom of the window; Press Enter to send it; We look forward to working with you further! Click "Sign In" if necessary Click the "Direct Messaging" icon at the top of the page (looks like a text bubble) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Internet was out for 7days would like credit on my bill for that . I like free hit as much as the next guy but it's not feasible to expect . lizbethl1 we have deployed over 10,000 public Wi-Fi hotspots to affected areas to ease the strain on using personal Wi-Fi, and these will be active throughout our repair processes. Monday, October 28th, 2024 9:11 PM. U. Welcome to our Community Forum, @user_72f10e!I know I wouldn't want to pay for service that I couldn't use, so I appreciate you reaching out to us here. 2 Messages. I haven't been able to access my account, billing, stream, etc. Either way, keep your Xfinity login info within reach because that’s the Despite applying for credits due to outages, I was only granted $10. Your Comcast. Learn how to check for Xfinity service outages using the Xfinity app, xfinity. I'd love a chance to help look into this and turn things around though. Check your eligibility on the outage credit request page . hit happens its life. com/support/account-management/credits/outage/details to request a credit. I was lucky enough to not lose power during Beryl, but my internet cut out about an hour after it passed and has not come back since. Sign in. Monday, June 24th, 2024 6:31 PM. So far, no luck at all. net email and access helpful links to manage your Xfinity account. , an outage lasting six hours = one day of credit; an outage lasting 28 hours = two days of credit). The concern is not "Xfinity App" help related. Under $10 is not acceptable as a credit for almost 24 hrs of now service. , your We recently had a service outage caused by “unplanned network repair” that impacted my work from home on Friday and weekend plans. I had internet, cable & phone outages on 2/16/20 and 2/17/20. user_6mjzvd. Frankly, this amount is inadequate given the significant inconvenience these outages cause my household. Since I moved in April of last year and had my service transferred I've been experiencing outages almost every night between the hours of 2am-4am lasting anywhere from 10 minutes to a couple of hours as well as the Comcast/Xfinity website. user_4509c1. We were affected for several days due to the storm and I was in direct communication through texts with Xfinity being updated on the status of the outage. If you have questions about your services, we're here to answer them. I know I would not want to pay for a service that I was unable to utilize, and we would never expect our customers to either! While we cannot compensate for things like the loss of time, gas, wages etc. Please follow this link https://www. user_55f9df. Sunday, September 15th, 2024 3:42 AM. Comcast Business ; Move to new address ; Support ; You have unread emails Check Email; You have unread emails Check Voicemail; Watch TV Online; Sign out. The "Xfinity Support" graphic replaces the "To:" line As much as that would benefit us why should xfinity pay for an outage bc of a DUI DRIVER OR a tree falling down. My name is [Edited] , I am writing regarding an issue l have started on 7/10/2024 when we had an outage around 10:40am MST. My address is [Edited: "Personal Information"] Check for potential outages in your area that may be affecting your Xfinity Internet, TV, or phone services. If you request too many credits, it says you exceeded the maximum amount of credits. @user_epxohp exact same issues in Independence except none of my outages are related to upgrades. Wednesday, February 7th, 2024 2:01 PM. No information when it’s gonna be restored . net email for 2+ years, your account will soon be closed. Could you please send our team a direct I would like to request an outage credit as the internet was down since 4AM, I have had to use my mobile hotspot in order to complete documentation for work that is using credits - Xfinity Cookie Settings Get the most out of Xfinity from Comcast by signing in to your account. We are losing hundreds or even thousands of dollars from these outages, and I've been forced to set up a backup @user_n36v5j You are asking a great question, and bring up a great point! Typically, we do not provide any credits for those situations mentioned above per the customer agreement previously shared. user_w0twph. Then we credit per day of service issue. If you have not already, please review both the Posting Guidelines and Rules here on the sub. user_pxs8e5. You can also use the Xfinity online chat feature. Log in with your Primary Xfinity ID. If you haven’t signed in to your Comcast. we were without any service for 5 days, with a small 12-hour recharge somewhere within those 5 days. Hello @user_rwv8co, service interruptions are always super annoying, so I can't imagine what you must be feeling. If you need any assistance with your account and requesting a credit adjustment for time you were without service, please send me a private message. However, in the last few months, Xfinity has been having outages in our area and I work from home, so during those times I am unable to complete work. This will cause some fluctuation over the next billing period, The most effective way to get outage updates for your area and information about your Xfinity service is to visit our Status Center, To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Xfinity is giving me a $5 credit lol. user_wc63u6. xfinity. Please credit my a Part of the Comcast Business Promise is that if you have an outage, they'll give you a bill credit. Please note that power outages or outages caused by weather or maintenance are ineligible for a credit. user_ilwx9i. Hi. What that amount is, I don't know. Outage Credit. user_xt5n05. Thursday, March 14th, 2024 8:43 AM. Bookmark this page for Once you've checked the status center you can sign up to receive an automated text message once the issue clears up. Went online to check for credit eligibility for the extended lack of service. Learn about inactive accounts. outage credit? U. Community Specialists will provide official support between the hours of 6:00am - 12:00am Eastern Time Hello - we had 2 unplanned outages in hercules, ca, 94547. Monday, September 18th, 2023 4:43 PM Responses. The only way for me to get a credit after that is to do an online chat, which can be challenging at times to get a rep. We had an outage from 9-27-24 7:50am to 9-30-24 12:00 noon. Can we get credit when we’ve been without Comcast service for 4 days now due to Covid power outage? Offers. I would like a credit for those ddays Customer Service. And it should be for any reason - I couldn’t work today because your service is down. Getting Started. Access and manage your account. #Comcast #outage # I tried to go to the link and request an outage credit for internet and TV (10/17/24-10/22/24) but the link is not working correctly and trying to give me $5 for only 10/21/24. Some reps are way more generous than others when it comes to credits. How do i get help requesting a credit for a service outage? We have had multiple outages with no bad weather. 3K Messages. I would like a credit applied to my account. You can always keep up to date on what's going on with Xfinity service in your area with our Status Page and request a credit to be automatically applied to your account for service issues here. It is impossible to work from home under these conditions, and a $5 credit for three days of the outage barely covers my costs of relying on ATT personal data plans and running around to cafés in Houston to try to accomplish work. When I tried to request for outage credit I get this message: "Your account isn't eligible for a credit at this time. Community Specialists will provide official support between the hours of 6:00am - 12:00am Eastern Time You can request a credit, which asks Xfinity to adjust your bill due to the inconvenience. You will then want to navigate about halfway down the page and click the link, "Check eligibility" Afterward, a form will launch. @user_v7ga8w We have a self-service option for credits needed due to service interruptions. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Tuesday, July 23rd, 2024 1:30 AM. Click the "Direct Message" icon in the upper right - it looks like a chat bubble My Account will reject the credit request if you: Are still experiencing the outage; Entered an incorrect outage date, or; Already received the maximum amount of credit of $100 in the past 60 days. Xfinity Community Forum. @NeptuneMoon Hey @Xfinity You know you should just give customers automatic credit when they are without service. I would be more than happy to credit your account for the cost of your service during the downtime. • Type "Xfinity Support" in the to line and Hello @Stargazer1957. We want you to know that we're now offering a simplified one-time service interruption credit experience for qualified customers who report their service issues through the Xfinity Status Center in My Account. My service was finally restored last night (9 days) I go to fill out the outage credit and it will not let me put in the 9 days, says I have to select 7 days or less. I checked to see if I was eligible for credit during Beryl but was only offered partial credit not full credit for all the days I was withought internet. Find out how we send proactive text messages to customers in outages. Tuesday, October 1st, 2024 1:41 PM. Click "Sign In" if necessary. Billing. This is the same information all representatives have as well. Home. However, the My Account Outage Credit is not currently available to California customers. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance @user_d0a8mu Welcome to our community forum! Thank you for reaching out so we can make sure you get a refund for the time you were unable to use your Xfinity service. Xfinity outage credit. Service interruption credits are calculated based on the time period you are without service, and rounded up to the next day (e. I've typically been able to request a credit online for their outages, but I did for the outage that they had yesterday for 8+ hours in my area and it said I am ineligible! We have tried pinging Login website using our server and the website returned the above results. Be logged in with their Xfinity ID. Bill credit for outage. I've tried a bunch of different ways to get in contact with a person at the 800-391-3000 so I can get that credit. On Tuesday night I called the 1800 number and got an ETA of 9:20PM that night but we still do not have internet service (calling now only gives the ETA as "as soon as possible"). user_e5fj7a. Credits are applied once the service loss in the area is cleared. Expert • 107. To get the most up-to-date information, you can always visit our status page or use the Xfinity app to view the status of your services and equipment and even troubleshoot any issues that may Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services. Comcast Xfinity Issues Reports Latest outage, problems and issue reports in social media: Tray 亮 (@yousleepontray) reported 2 minutes ago. Please visit https://comca. Outage bill credit. Back. I asked for a credit for this online and only received a credit for 9-27-24 to 9-28-24. The "Xfinity Support" graphic replaces the "To:" line Credits are calculated at total monthly billing minus taxes and divided by 30 to get a daily rate. outage Click "Sign In" if necessary; Click the "Direct Message” icon (upper right corner of this page) Click the "New message" (pencil and paper) icon; Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list; Type your message in the text area near the bottom of the window; Press Enter to send your message When a credit is applied for an interruption the credit amounts to a full day’s worth of service even if the interruption was for a few hours. user_m2fmwj. Click the "Direct Message chat" icon; Click the "New message" (pencil and paper) icon; Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. g. user_a3alb6. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. com, or the Outage Map. I can also review your service on 8/1 and assist you with a credit through this platform via a direct message. Have experienced outages on January 27th most of the day. Your accounts. zoyww fvqtbd eukki bimuwodaw dimiinf ujfrt dymsitv eqclvr ydcp bfr